Last updated 9-15-2007
We have a zero-tolerance spam policy. We actively monitor large import lists and emails sent to a large number of contacts. Any customer found to be using the system for spam will be immediately cut-off from use of the system.
Every email sent using Mail Wizard must contain a mandatory unsubscribe link. Unsubscribe requests must be processed within 10 days of the request.
TIP - Use the Contact Organizer to edit a contact's record and set the "Recv Emails" field to "No." That will prevent the contact from receiving any further emails from the Mail Wizard, and you will maintain the contact record in the Contact Organizer database.
What is Spam?
"Spam" is unsolicited email, also known as UCE (Unsolicited Commercial Email). By sending email to only to those who have requested to receive it, or those with whom you have a pre-existing business relationship, you are following accepted permission-based email guidelines.
What constitutes a pre-existing business relationship?
The recipient of your email has made a purchase, requested information, responded to a questionnaire or a survey, or had offline contact with you.
What constitutes consent?
The recipient of your email has been clearly and fully notified of the collection and use of his email address and has consented prior to such collection and use. This is often called informed consent.
Isn't there a law against sending Spam?
The federal anti-spam law went into effect on January 1, 2004 and preempts all state laws. While this new law will not stop spam, it does make most spam illegal and ultimately less attractive to spammers. The law is specific about requirements to send commercial email and empowers the federal government to enforce the law. The penalties can include a fine and/or imprisonment for up to 5 years.
Are you sending Spam?
- Are you using a purchased list of ANY kind?
- Are you sending to nonspecific addresses such as: email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, or other general addresses?
- Are you sending to distribution lists or mailing lists which send indirectly to a variety of email addresses?
- Are you emailing to anyone who has not explicitly agreed to join your mailing list?
- Have you falsified your originating address or transmission path information?
- Have you used a third party email address or domain name without their permission?
- Does your email's subject line contain false or misleading information?
- Does your email fail to provide a working link to unsubscribe?
- Are you failing to process any unsubscribe requests that come to you via a reply to your email within 10 days of the request?
If you have answered YES to ANY of the above questions, you will likely be labeled a SPAMMER. For more information, visit The Coalition Against Unsolicited Commercial Email (www.cauce.org).